Palvelumuotoilija Mindhive Oy.n toimistolla.

Service design

Service design

Through service design, we ensure a good service experience and bring a competitive advantage to your business.

Palvelumuotoilija Mindhive Oy.n toimistolla.

Palvelu­muotoilu

Through service design, we ensure a good service experience and bring a competitive advantage to your business.

Palvelumuotoilija Mindhive Oy.n toimistolla.

Service design

Through service design, we ensure a good service experience and bring a competitive advantage to your business.

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Service design

Design of digital services

Design of digital services

Design of digital services

digital design

service design

user experience

customer understanding

prototype

Getting to the core of the challenge through service design

We design digital services that are based on deep customer understanding and bring competitive advantage to your business. Our approach is human-centric: we listen and analyze your needs so that we can define the problem before developing a solution. We use service design methods such as customer journeys and user stories when defining and developing solutions that truly meet your customers' needs. We particularly focus on improving user experience by designing intuitive and easy-to-use interfaces. Testing prototypes and iterative development ensure that the end result not only meets but exceeds expectations. At Mindhive, we know that creating a good service experience consists of several components. We work with you to find out how we can bring your digital service vision to reality together. Whether it's refining a new idea or developing an existing service, our mission is to help you find the right solutions by leveraging the opportunities of digitalization.

Mindhive Oy digitalisaatiokonsultointi
Mindhive Oy digitalisaatiokonsultointi
Mindhive Oy digitalisaatiokonsultointi

Why design?

More satisfied users

User-centric design makes digital services intuitive and pleasant to use

Opportunities for growth and innovation

Digital solutions enable you to reach new markets and customer segments, while promoting innovation

Cost-efficiency and scalability

Properly targeted technological investments bring savings and support business growth.

Typical projects

Design of new web services and applications

Improving the user experience of an existing digital service

Sisäisten prosessien kehittäminen digitalisaation keinoin

Progression of the design project

We define the goals of the design project together with the client. Do you have an idea that needs clarification? Or have you encountered a challenge for which you are seeking a solution? With the design process, we start looking for answers together.

Muotoiluprojektin yhteiskehittämistä Mindhivella.
Muotoiluprojektin yhteiskehittämistä Mindhivella.
Muotoiluprojektin yhteiskehittämistä Mindhivella.
  1. Delving into the client's world

We collect information about the operational environment and the client's world, for example,

  • by interviewing the client and other stakeholders

  • by exploring the client's business and processes

  • by observing the end users' activities

  • by benchmarking solutions from other players

  1. Syvennytään asiakkaan maailmaan

Keräämme tietoa toimintaympäristöstä ja asiakkaan maailmasta esim.

  • Haastattelemalla asiakasta ja muita sidosryhmiä

  • Tutustumalla asiakkaan liiketoimintaan ja prosesseihin

  • Havainnoimalla loppukäyttäjien toimintaa

  • Benchmarkkaammalla muiden toimijoiden ratkaisuja

  1. Compiling observations

We analyze the information we have gathered and compile our observations using visualization.

  • We describe the users' service paths

  • With user personas, we can discuss the service in the same language with different stakeholders

  1. Kiteytetään havainnot

Analysoimme keräämämme tiedon ja koostamme havaintomme visualisoinnin keinoin.

  • Kuvaamme käyttäjien palvelupolut

  • Käyttäjäpersoonien avulla voimme puhua palvelusta samalla kielellä eri sidosryhmien kanssa

  1. Ideating and designing

Once we have identified the challenge to be solved, it's time to ideate solutions.

  • For ideation, we can organize workshops. workshops allow us to involve the client and users in all other stages of the process.

  • From the ideas, we visualize the service concept

  • For the digital service, we design a user interface prototype

  1. Testing the designed solution

With the prototype, we can test the service with real users and ensure that our solution works in practice.

  • User testing

  • Prioritizing plans

  • Feasibility assessment and cost estimate

References

References

References