digital design
service design
user experience
customer understanding
prototype
Getting to the core of the challenge through service design
We design digital services that are based on deep customer understanding and bring competitive advantage to your business. Our approach is human-centric: we listen and analyze your needs so that we can define the problem before developing a solution. We use service design methods such as customer journeys and user stories when defining and developing solutions that truly meet your customers' needs. We particularly focus on improving user experience by designing intuitive and easy-to-use interfaces. Testing prototypes and iterative development ensure that the end result not only meets but exceeds expectations. At Mindhive, we know that creating a good service experience consists of several components. We work with you to find out how we can bring your digital service vision to reality together. Whether it's refining a new idea or developing an existing service, our mission is to help you find the right solutions by leveraging the opportunities of digitalization.
Why design?
More satisfied users
User-centric design makes digital services intuitive and pleasant to use
Opportunities for growth and innovation
Digital solutions enable you to reach new markets and customer segments, while promoting innovation
Cost-efficiency and scalability
Properly targeted technological investments bring savings and support business growth.
Typical projects
Design of new web services and applications
Improving the user experience of an existing digital service
Sisäisten prosessien kehittäminen digitalisaation keinoin
Progression of the design project
We define the goals of the design project together with the client. Do you have an idea that needs clarification? Or have you encountered a challenge for which you are seeking a solution? With the design process, we start looking for answers together.
Ideating and designing
Once we have identified the challenge to be solved, it's time to ideate solutions.
For ideation, we can organize workshops. workshops allow us to involve the client and users in all other stages of the process.
From the ideas, we visualize the service concept
For the digital service, we design a user interface prototype
Testing the designed solution
With the prototype, we can test the service with real users and ensure that our solution works in practice.
User testing
Prioritizing plans
Feasibility assessment and cost estimate
