No More Queues at Lunch Time
What have we done?
The goal of the consultation was to find out the possibilities for developing the company's service process through digitalization, with the focus especially on smoothing out peak lunch times from both the customer's and the staff's point of view.
We designed a service concept and implemented an interactive mobile user interface prototype. The most important feature of the service is buying lunch in advance.
How did we do it?
We observed lunchtime and interviewed customers and the staff and created a service blueprint to describe the customer's lunch journey. From the customer journey we identified painpoints for which we offered solutions in a digital service concept. Finally, we tested the service concept with the customers using the mobile prototype we designed and made the necessary changes to the prototype based on the feedback.
"Mindhive's comprehensive approach to consulting also highlighted the needs to develop the physical elements of the customer journey, which should be taken into account when implementing a digital solution. We already made updates during the consultation, for example how we organize our lunch line."
Teemu Kaijanen
entrepreneur, Vaiha Oy
