Home

Customer stories

Järvi-Saimaan Palvelut

Our footprint
Our footprint

Roadmap to New Business Ventures

In close collaboration with the client, we designed a concept for developing new business. This involved identifying the necessary resources and methods to achieve the goals.

Photo by <a href="https://unsplash.com/@jdiegoph?utm_content=creditCopyText&utm_medium=referral&utm_source=unsplash">Diego PH</a> on <a href="https://unsplash.com/photos/person-holding-string-lights-SZYreZsJ-fE?utm_content=creditCopyText&utm_medium=referral&utm_source=unsplash">Unsplash</a>
Photo by <a href="https://unsplash.com/@jdiegoph?utm_content=creditCopyText&utm_medium=referral&utm_source=unsplash">Diego PH</a> on <a href="https://unsplash.com/photos/person-holding-string-lights-SZYreZsJ-fE?utm_content=creditCopyText&utm_medium=referral&utm_source=unsplash">Unsplash</a>
Photo by <a href="https://unsplash.com/@jdiegoph?utm_content=creditCopyText&utm_medium=referral&utm_source=unsplash">Diego PH</a> on <a href="https://unsplash.com/photos/person-holding-string-lights-SZYreZsJ-fE?utm_content=creditCopyText&utm_medium=referral&utm_source=unsplash">Unsplash</a>

Case Järvi-Saimaan Palvelut

With Mindhive, we have discovered new perspectives and insights. It has been enlightening to recognize how social models evolve alongside technological advancements, leading to a need to rethink ways of working together and developing skills.

Järvi-Saimaan Palvelut logo
Järvi-Saimaan Palvelut logo

Simo Kaksonen

area development manager

Järvi-Saimaan Palvelut Oy

Järvi-Saimaan Palvelut aims to provide high-quality, customer-oriented services that enhance regional well-being and living conditions. Through a design project, we helped Järvi-Saimaan Palvelut identify what the company needs to consider when pursuing new business ventures that support municipalities' ability to remain independent despite cost pressures and dwindling resources.

Learn more

www.jarvisaimaanpalvelut.fi

Where did we start

Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story

Need

The client had an idea for a new business venture and needed assistance to refine the concept and identify the required resources. They also wanted to reflect on their ideas using design methods to gain confidence in embarking on the journey of developing new business.

Solution

Through a service design project, we delved into the daily lives and challenges of municipal technical directors and leveraged our knowledge of multi-location living to create a model for developing new business. The design process resulted in a concept for an exploratory journey towards new business.

Need

The client had an idea for a new business venture and needed assistance to refine the concept and identify the required resources. They also wanted to reflect on their ideas using design methods to gain confidence in embarking on the journey of developing new business.

Solution

Through a service design project, we delved into the daily lives and challenges of municipal technical directors and leveraged our knowledge of multi-location living to create a model for developing new business. The design process resulted in a concept for an exploratory journey towards new business.

Interviews

Service Blueprint

Concept

Visual presentation

How did we do it

Stepping into the Lives of Technical Directors

We began the design project by examining the client’s current business process from both a system and business perspective through interviews with company representatives. Based on these interviews, we compiled observations into three separate Service Blueprints of the new business process. Through active interaction with the client, we could precisely define the challenge we were addressing.


We also identified different customer personas for whom the new service is being developed. The visualisation methods and various perspectives used in service design helped us find a common and desired direction for the project. We further explored the end-customer world by interviewing municipal technical directors and one municipal manager, identifying general challenges and future development aspirations of the region's municipalities.

Close Interaction Throughout the Project

Throughout the intensive project, we held weekly meetings with the client to exchange ideas and refine our goals actively. Design methods supported us in achieving these goals. We also strongly leveraged our expertise from a previous multi-location living study conducted for Suur-Savon Sähkö, applying it to understand future challenges and potential solutions for our region, enabling small municipalities to succeed together.


From these insights and gathered information, we developed a new business development concept for Järvi-Saimaan Palvelut that considers both technical solutions and social model perspectives. We created a visual presentation of the concept, which Järvi-Saimaan Palvelut could use to present their new business development plan to their board and other stakeholders.

Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story

What did our customer get

Support for Decision-Making

The design project enabled the client to clearly communicate their solidified vision to key stakeholders. Based on the concept model we designed, the company could also decide to pursue new business ventures.

The design process helped the client expand their thinking from a technical solution and process model perspective to also include social models, significantly broadening the overall view. The Service Blueprints and persona descriptions will serve as excellent foundational materials for future business process descriptions as the data is deepened and enriched.

New Perspectives and AI Opportunities

During the process, we also identified opportunities to utilise artificial intelligence in the new business venture, helping the client design their business using today's possibilities and recognizing efficiency and cost savings.

Support for Decision-Making

The design project enabled the client to clearly communicate their solidified vision to key stakeholders. Based on the concept model we designed, the company could also decide to pursue new business ventures.

The design process helped the client expand their thinking from a technical solution and process model perspective to also include social models, significantly broadening the overall view. The Service Blueprints and persona descriptions will serve as excellent foundational materials for future business process descriptions as the data is deepened and enriched.

New Perspectives and AI Opportunities

During the process, we also identified opportunities to utilise artificial intelligence in the new business venture, helping the client design their business using today's possibilities and recognizing efficiency and cost savings.

Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story

Do you need help developing your service through digitalistation? Wondering how AI could add value to your operations? Contact us to see how we can assist you.

Case Järvi-Saimaan Palvelut

With Mindhive, we have discovered new perspectives and insights. It has been enlightening to recognize how social models evolve alongside technological advancements, leading to a need to rethink ways of working together and developing skills.

Järvi-Saimaan Palvelut logo

Simo Kaksonen

area development manager

Järvi-Saimaan Palvelut Oy

Järvi-Saimaan Palvelut aims to provide high-quality, customer-oriented services that enhance regional well-being and living conditions. Through a design project, we helped Järvi-Saimaan Palvelut identify what the company needs to consider when pursuing new business ventures that support municipalities' ability to remain independent despite cost pressures and dwindling resources.

Learn more

www.jarvisaimaanpalvelut.fi

Where did we start

Järvi-Saimaan Palvelut customer story

Need

The client had an idea for a new business venture and needed assistance to refine the concept and identify the required resources. They also wanted to reflect on their ideas using design methods to gain confidence in embarking on the journey of developing new business.

Solution

Through a service design project, we delved into the daily lives and challenges of municipal technical directors and leveraged our knowledge of multi-location living to create a model for developing new business. The design process resulted in a concept for an exploratory journey towards new business.

Interviews

Service Blueprint

Concept

Visual presentation

How did we do it

Stepping into the Lives of Technical Directors

We began the design project by examining the client’s current business process from both a system and business perspective through interviews with company representatives. Based on these interviews, we compiled observations into three separate Service Blueprints of the new business process. Through active interaction with the client, we could precisely define the challenge we were addressing.


We also identified different customer personas for whom the new service is being developed. The visualisation methods and various perspectives used in service design helped us find a common and desired direction for the project. We further explored the end-customer world by interviewing municipal technical directors and one municipal manager, identifying general challenges and future development aspirations of the region's municipalities.

Close Interaction Throughout the Project

Throughout the intensive project, we held weekly meetings with the client to exchange ideas and refine our goals actively. Design methods supported us in achieving these goals. We also strongly leveraged our expertise from a previous multi-location living study conducted for Suur-Savon Sähkö, applying it to understand future challenges and potential solutions for our region, enabling small municipalities to succeed together.


From these insights and gathered information, we developed a new business development concept for Järvi-Saimaan Palvelut that considers both technical solutions and social model perspectives. We created a visual presentation of the concept, which Järvi-Saimaan Palvelut could use to present their new business development plan to their board and other stakeholders.

Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story
Järvi-Saimaan Palvelut customer story

What did our customer get

Support for Decision-Making

The design project enabled the client to clearly communicate their solidified vision to key stakeholders. Based on the concept model we designed, the company could also decide to pursue new business ventures.

The design process helped the client expand their thinking from a technical solution and process model perspective to also include social models, significantly broadening the overall view. The Service Blueprints and persona descriptions will serve as excellent foundational materials for future business process descriptions as the data is deepened and enriched.

New Perspectives and AI Opportunities

During the process, we also identified opportunities to utilise artificial intelligence in the new business venture, helping the client design their business using today's possibilities and recognizing efficiency and cost savings.

Järvi-Saimaan Palvelut customer story

Do you need help developing your service through digitalistation? Wondering how AI could add value to your operations? Contact us to see how we can assist you.